Shipping & returns

We deliver to all 64 districts. Putulghor and Kiddletown items in the same bag ship together as one parcel with one delivery fee.

Times are in working days and start once your order is confirmed. Friday and public holidays are not counted.

We confirm every order by phone or SMS before it is packed. Orders placed after 6pm are processed the next morning.

• Handmade Putulghor pieces may need an extra 1–2 days for quality checks.
• Pre-order items show their dispatch date on the product page.
• You'll get a tracking link by SMS as soon as the parcel leaves our warehouse.

COD is available across Bangladesh for orders under ৳10,000. Please keep the exact amount ready — riders may not carry change.

You can open the parcel and check your items in front of the rider before paying. If something is wrong, refuse the parcel and we'll call you.

Changed your mind? Return unused items with tags attached within 7 days of delivery.

How to start a return

1. Go to My orders and choose Request return, or call us.
2. Pack the item in its original packaging with the invoice.
3. Our courier picks it up from your door within 2–3 working days.

Items we can't take back

• Opened art supplies, clay and paints
• Baby clothing that has been washed or worn
• Personalised or made-to-order pieces

Once your return reaches our warehouse and passes a quick check, we issue the refund:

Delivery fees are refunded only if the item arrived damaged or wasn't what you ordered.

Tell us within 48 hours with a photo of the item and the parcel label. We'll send a replacement or a full refund, including delivery, at no cost to you.